Terms | Master Music Publications

Terms, Rights and Policies

Privacy Policy

Last Revised, 11th November 2019

Your privacy is of great importance to Master Music Publications and we abide by privacy laws and regulations. This means that your personal data is safe in our hands and is always used in a proper manner as outlined below. In this privacy policy, we will explain everything that we do with the information we acquire about you and we are committed to keeping the personal details of our visitors and customers private and secure and in accordance with the new GDPR legislation.

If you have any questions, or would like to know exactly which of your data is stored by us, please contact info@mastermusicpublications.com

Dealing with orders

If you place an order with us, we will use your personal data to deal with it in a proper manner. We are allowed to pass on your personal data to our delivery service to have your order fulfilled. We will also receive information about your payment from your bank or credit card company. We use your payment details, name and address details, email address, telephone number and invoice address for this purpose. We will store this information until your order has been completed and for six years thereafter (pursuant to the statutory retention obligation).

Provision of data to third parties

We cooperate with certain companies that may receive your above mentioned personal data from us.

To deal with orders, we use the services of recognised payment providers (such as Paypal and Stripe) and Postal Companies

Affiliate Links

Product pages contain links to other suppliers of our products. These links are affiliate links, which provides us with a small commission upon completion of the sale.

‘Contact Us’ form

You can use the ‘contact us’ form to ask us questions or to make requests. We use your email address, IP address, telephone number and name and address details for this purpose. We will store this information until you ask us to discard it. This way, we can readily access the information should you have any follow-up questions and train our customer service staff so that the service they provide is better still.

Your account

You will have to register first before you can use certain sections of our website. At this point, you will be required to provide information about yourself and select a user name. We use this to create an account that you can log into with your user name and a password of your choice.

We use your name and address details, telephone number, email address, IP address, invoice address and payment details for purpose. We have a legitimate interest in doing this. We store this information until you cancel the account.

We store this information to prevent you from having to enter it repeatedly and to make it easier for us to contact you should that prove necessary after you have used the website. You can amend information whenever you wish through your account.

We use the personal information you give us for the following purposes.

to contact you about the status of your order.
to efficiently process and dispatch your order to your delivery address.
to change and enhance the web site.
to give you a more personalised browsing and shopping experience.

Advertising

We would like to send you information advertising offers and new products or services. We do this:

by email;
via social media.

You may object to receiving such advertising at any time. Every email contains a link with which you can unsubscribe. You may block us or use the unsubscribe option. You can also use your account to indicate that you no longer wish to receive these emails.

Provision of data to other companies or institutions

With the exception of the above mentioned services, we will not pass on your personal data to other companies or institutions under any circumstances, unless we are required by law to do so (for example, if the police demand it in relation to suspicion of an offence having been committed).

Our website includes social media buttons. The administrators of these services use them to collect your personal data.

Google Analytics

We use Google Analytics, Ads and Conversion Tracking to keep records of how users use our website. For more information on how Google uses the data, please click here.

Jetpack

We use Jetpack to keep records of how users use our website. We have concluded a Data Processing Agreement with Jetpack. It contains strict agreements on the data about which they may keep records. We have not given Jetpack consent to use the information obtained from Analytics for other services. We arrange for Jetpack to anonymise the IP addresses.

Security

Protection of personal data is very important to us. We take the following measures to protect your privacy:

Access to personal data is protected with a user name and password. We use secure connections (Secure Sockets Layer, or SSL), which ensure that all information transmitted between you and our website is protected when you enter your personal data
We are scanned daily by Siteground to check for hacking, hacking attempts and virus.

Cookie Policy

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We use this information to give you a more tailored and relevant experience when shopping with us and we use this data to improve website functionality and usability.

Note that if you modify your browser to refuse cookies from mastermusicpublications.com, parts of the website may not function as expected.

For a specific list of cookies used on the mastermusicpublications.com, website and an explanation of what they do or to change your cookie preferences, please click here for more information – Cookie Policy information.

PayPal Transactions

In addition to the Privacy Policy outlined above, all PayPal transactions placed on the our website are also subject to the PayPal Privacy Policy. The policy can be found here – Paypal Privacy Policy.

Apple Pay Transactions

In addition to the Privacy Policy outlined above, all Apple Pay transactions placed on the our website are also subject to the Apple’s Privacy Policy. The policy can be found here – Apple Privacy Policy.

Stripe Transactions

In addition to the Privacy Policy outlined above, all Stripe transactions placed on the our website are also subject to the Stripe’s Privacy Policy. The policy can be found here – Stripe Privacy Policy.

Alipay

In addition to the Privacy Policy outlined above, all Alipay transactions placed on the our website are also subject to Alipay’s Privacy Policy. The policy can be found here – Alipay Privacy Policy.

Amazon Pay Transactions

In addition to the Privacy Policy outlined above, all Amazon Pay transactions placed on the our website are also subject to the Amazon’s Privacy Notice. The policy can be found here – Amazon Privacy Policy.

External Links

The website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the website to read the privacy statements of other websites that collect personally identifiable information.

The personal information which we hold will be held securely in accordance with our Security Policy and the law.

Amendments to this privacy statement

Needless to say, we amend our privacy policy whenever there are any changes to our website. We recommend that you always note the date at the top and check regularly to see if there are any new versions.

Inspecting, amending and removing your data

You may contact us at any time if you have any questions or wish to know which of your personal data we hold by emailing info@mastermusicpublications.com

You have the following rights:

to receive an explanation of what personal data we have collected about you and how we use that data;
to inspect the specific personal data that we have collected;
to have any errors rectified;
to have outdated personal data erased;
to withdraw your consent;
to object to a specific type of use of the data.

Please always ensure that you make your identity clearly known, so we, in turn, can ensure that we do not modify or delete the data of the wrong person.

We store personal data for 6 years however, in line with new legislation, if you would like us to delete your data completely then click the Delete Account button in the Your Account page.

You can open a new account at any time.

If you have any questions, or would like to know exactly which of your data is stored by us, please contact info@mastermusicpublications.com

Purchasing and Returns Policy

Last Revised, 18th May 2020

We want and hope to provide the very best service to our customers. If you are in any way unhappy with the quality of the documents you purchase, we will refund in full any product (excluding digital downloads) returned to us in its original condition within 14 days of purchase. If the mistake is ours, we will also refund the cost of delivery. This does not affect your statutory rights as a consumer.

Please note that products may be sealed to ensure that they have not been copied or tampered with before delivery to you. If this seal is broken, we regret we will be unable to offer a refund, but if your product is faulty we will happily provide a refund or replacement.

Master Music Publications publish the composers’ musical works and settings. The musical content and it’s setting are therefore firstly the responsibility of the Composer. Should you want to raise an issue regarding the musical content and setting you should write to our email (info@mastermusicpublications.com) or company address (see below) and we will forward your message to the composer.

To return an item, please enclose your original delivery note and repack securely. State the reason for the return and send the package to:

Master Music Publications, 26, Hertfordshire, WD6 2AU, U.K.

To ensure proof of despatch, please obtain confirmation of posting.

Right of Cancellation

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within fourteen (14) days of delivery. This applies to all our products (excluding digital downloads). However, we regret that we cannot accept cancellations of contracts for the purchase of audio products (for example, CD’s) where the item has been unsealed.

To cancel the contract, please write ‘Contract Cancellation’ on the delivery note that accompanies your items, package the relevant item securely and send it to us with the delivery note so that we receive it within fourteen (14) days of the date that the item was delivered to you. The return address is as stated above:

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. However, you should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, handling, postage and packing).

Physical Products produced by Master Music Publications

Purchasers are welcome to use their purchased publication for their own personal enjoyment and fulfilment. Please note that printed publications are copyrighted and cannot be reproduced in any form, or by any means, including but not limited to duplication, adaption and/or arranging without prior written approval from Master Music Publications. All rights reserved.

Digital Products produced by Master Music Publications

Purchasers are welcome to use their purchased publication for their own personal enjoyment and fulfilment. Please note that digital publications are non-transferable and no part of the copyrighted publication can be reproduced in any form, or by any means, including but not limited to duplication, adaption and/or arranging without prior written approval from Master Music Publications. All rights reserved.

SpreadShirt

For purchases made through our partner spreadshirt please see their returns policy.

Delivery Policy

Last Revised, 19th May 2020

Handling

We endeavour to dispatch in-stock items within one working day of purchase.

UK delivery

Your order will be delivered via Royal Mail 2nd class once dispatched. Deliveries will be made within 2-5 working days after dispatch. If you are not able to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done. Unfortunately the Royal Mail cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day.

International orders

Your order will be delivered via Royal Mail’s International Standard. Deliveries will be made within 3-10 working days after dispatch.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Pre-orders

If your order contains a pre-ordered item(s) your order will be held until the full order can be fulfilled. However, if you wish to have your other items sent to you, please email customer services and we will dispatch your order in two separate parcels. If you have any questions regarding your pre-ordered item(s) please just send us an message.

Shipping Cost

Products produced by Master Music Publications and ABRSM
UK – FREE
Europe – £3.95
Australia – £5.50
Rest of the World – £5.30

Chopin Facsimile Editions
UK – £4.95
Europe – £9.85
Australia – £24.50
Rest of the World – £19.50

Piano Hammer Pencil Holder and Keyring
UK – FREE
Europe – FREE
Australia – FREE
Rest of the World – FREE

CD’s
UK – £1.50
Europe – £3.95
Australia – £5.00
Rest of the World – £4.50

Digital Downloads

All digital downloads are available for instant download.

Terms & Conditions

Last Revised, 9th September 2018

All rights including copyright in the content of these Master Music Publications web pages including but not limited to all web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including widgets) and all other material on this site are owned or controlled by mastermusicpublications.com and/or its affiliates, or their content and technology providers. All rights reserved.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with mastermusicpublications.com or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of mastermusicpublications.com is strictly prohibited.

Conditions of Website use

No contract will subsist between you and mastermusicpublications.com for the sale by it to you of any product unless and until we accept your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time mastermusicpublications.com sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and mastermusicpublications.com irrevocably submit to the non-exclusive jurisdiction of the English Courts.

mastermusicpublications.com is a trading name of Master Music Publications Ltd
Registered Company No. 11223410
Registered in England
Registered Office: 26 Shelley Close, Borehamwood, Hertfordshire, WD6 2AU

Ordering

We aim to ship all in-stock items within one-two (1-2) working days of receiving your order, though we cannot guarantee this. The vast majority of titles displayed at mastermusicpublications.com website are held in stock by us; where they are not in stock we make every effort to display this information before you place your order.

We will send you an email to confirm your order has been received and whether or not it has been accepted. At anytime, you can see the status of your order by going to your Account, or by emailing info@mastermusicpublications.com with a request. Be sure to include your order reference number, if you have it.

Price and availability information displayed on the mastermusicpublications.com website are subject to change without notice.

Shipments outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.

Shipments to some countries within the European Union (EU) are subject to local tax (VAT). Where this is the case, these charges are calculated during the purchasing process.

Discounts and Special Offers

All discounts, special offers and promotions are subject to availability, may be withdrawn or changed without notice, and may not be used in conjunction with any other offers, except where explicitly stated. If an item is subject to two available discounts, mastermusicpublications.com reserves the right to decide which will be applied.

These Terms and Conditions do not affect your statutory rights.

Tickets

Last Revised, 13th December 2018

Tickets

Once purchased, tickets cannot be exchanged, resold or refunded. Tickets may be offered back to the box office for reselling, if successful 80% of the original ticket price will be refunded.
Tickets cannot be offered for sale from within the venue except from the Box Office by our ticketing team.
Refunds and exchanges will only be offered in the event of cancellation or rescheduling.
Only tickets purchased through the Box Office or approved agents are valid for admission.
Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.
Tickets may be restricted to a maximum number per person for certain events.
The artists reserves the right to make alterations to the advertised programme.
Tickets are required for each child attending a performance. Some performances and/or specific seating areas may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.

Attendance

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
The unauthorised use of cameras, audio and video equipment is not permitted. Purchase of a ticket means you consent to filming, photography and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
Food and drink may not be brought into the building.
It is against the law to smoke in the venue.
For security reasons, bags may be searched as a condition of entry.
Mobile phones and other electronic devices are distracting to other audience members. Please ensure they are switched off.
The organizers reserves the right to refuse admission.

Important Information

Music exceeding a certain level can damage hearing.

The venue nor the organizers accepts no responsibility for any personal property brought to the venue.

Customers planning on driving to the event are advised not to leave valuables in their car.

Please consider our neighbours and leave the venue quietly.

2020 Master Music Festival Piano Competition

By attending or participating in the 2020 Master Music Festival Piano Competition you agree to the Safeguarding Policy and Rules & Regulations as set out here.